Moose Photos. (2017, September 5). Man Wearing Brown Suit Jacket Mocking on White Telephone [Photograph]. Pexels. https://www.pexels.com/photo/man-wearing-brown-suit-jacket-mocking-on-white-telephone-1587014/
What is the definition of complaint?
A simple way of defining it can be: "expression of grief, pain, or dissatisfaction". (Merriam-Webster, 2022)
Another more detailed definition for complaint is the following: "A complaint is when someone expresses their disagreement, disapproval, or disappointment. A complaint can also be a legal document filed with the Court: for example: a Complaint for Absolute Divorce or a Complaint for Custody." (Wendy Satin, 2017)
What is a customer complaint?
"Customer complaints refer to when a business does not deliver on its commitment and does not meet customer expectations in terms of the product or services. The vital aspect of every business is its clients. For greater success, businesses need more satisfied clients. And the best way to obtain new clients and maintain the existing ones is by providing them with satisfactory service. (...) A customer complaint emphasizes a problem that might be related to an organization’s product, employees or internal processes, and by hearing these problems directly from customers, an organization can investigate and improve to avoid additional complaints in the future." (ComplianceQuest, 2022)
What is a complaint form?
"A complaint form is a way to discover possible areas of improvements for your business while letting your site visitors feel heard by gathering important feedback directly on your website. Complaint forms can offer a private way for your audience to submit information online about issues with your products and services, as well as problems your employees may have." (Gennaro, 2020)
All done? Let's do some exercises!References
ComplianceQuest. (2022, March 11). What is a Customer Complaint? How to handle it effectively? ComplianceQuest QHSE Solutions. https://www.compliancequest.com/customer-complaints/
Gennaro, L. (2020, December 17). How to Create a Customer Complaint Form in WordPress (Step by Step). WPForms. https://wpforms.com/how-to-create-a-complaint-form-in-wordpress-step-by-step/
Merriam-Webster. (n.d.). Complaint. In Merriam-Webster.com dictionary. Retrieved April 8, 2022, from https://www.merriam-webster.com/dictionary/complaint
Moose Photos. (2017, September 5). Man Wearing Brown Suit Jacket Mocking on White Telephone [Photograph]. Pexels. https://www.pexels.com/photo/man-wearing-brown-suit-jacket-mocking-on-white-telephone-1587014/
Wendy Satin. (n.d.). What is the difference between a disagreement, complaint, dispute, and a conflict? – Wendy Satin. Wendy Satin Law. https://www.wendysatinlaw.com/faqs/what-is-the-difference-between-a-disagreement-complaint-dispute-and-a-conflict/