Complainer Trainer

1. Select the only correct option
Which of the following is the correct definition of complaint? An expression of dissatisfaction from someone. When someone gives their opinion about a certain topic or product. Sugesting improvements over negative aspects about someone's work or product.

2. Classify each of the following quotes as either being or not being a Customer Complaint
"I really enjoyed the product, but I think that it could be improved if an extra speaker was added" Is a Customer Complaint Is NOT a Customer Complaint "I have recently bought an equipment from your brand and I have been dissatisfied with it. The buttons around it are damaged and the interface is lagging." Is a Customer Complaint Is NOT a Customer Complaint "In my opinion you should really work harder to get better results!" Is a Customer Complaint Is NOT a Customer Complaint

3. Select the only correct option
What is a complaint form? A way for clients to give their complaints regarding a product or business. Form to give opinions about a certain product/business, often used to praise other's work. A way for someone to request a refund about a product.